Return Policy

Items purchased online may be returned for store credit within 14 days of order delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please include the packing slip inside the shipment, as we require a receipt or proof of purchase.

Store credit does not expire.

Customers are responsible for all shipping costs for returns and exchanges. Additionally, return packages must be insured for the full value of the item.

SARAH BARTHOLOMEW does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to SARAH BARTHOLOMEW. SARAH BARTHOLOMEW also does not assume responsibility for returned packages damaged in transit.

 

MAIL RETURN ITEMS TO:

SB. Sarah Bartholomew

c/o Executive Logistics

406 Harding Industrial Drive

Nashville, TN 37211

 

DAMAGED ITEMS

Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send to hello@sarahbartholomew. Do not throw away the box or damaged goods. All damage claims must be communicated to us by email within 7 days of delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sarahbartholomew.com.