All items are final sale. Made-to-order items (including the Cape Collection) are also non-cancellable and non-returnable.
Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send details on the damaged item(s) to hello@sarahbartholomew. Do not throw away the box or damaged goods. All damage claims must be communicated to us by email within 7 days of delivery.
Your refund will be processed upon our receipt of your email, and a credit will automatically be applied to the original method of payment.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.